Grievance Officer

Grievance Officer: Raj Bhushan
Designation: Director and Grievance Officer
Email: manohitteshnimspvtltd@gmail.com
Phone: +91 9220435332
Postal address: C-25, Office No. 402, Old No. 14, Guru Nanak Pura, Gali No. 5, Lakshmi Nagar, New Delhi, East Delhi, Delhi 110092

The Grievance Officer handles unresolved consumer complaints relating to orders, payments, refunds, privacy or use of this website.

How to submit a grievance

Use the secure form below or email the Grievance Officer with the subject line “Grievance – [order number]”. Include your name, contact details, order number, a concise description and the remedy requested. Do not include full card details, card PINs, UPI PINs, passwords or one-time passwords.

Response timeline

We aim to acknowledge a grievance within 48 hours of receipt and resolve it within one month, subject to the information needed for a fair investigation and applicable law.

Ordinary order questions should first be sent to manohitteshnimspvtltd@gmail.com during Monday to Friday, 09:00-18:00 IST.