Frequently Asked Questions
Are the products on this website ready to order?
Only products marked in stock and available at checkout may be ordered. This protected staging website is for review and testing; no staging order will be fulfilled.
Which payment methods are accepted?
Only payment methods displayed at checkout are accepted. UPI, card and net-banking options will be displayed only after an approved payment provider is activated. Never send payment to a personal account for a website order.
How long does order processing and delivery take?
Orders are normally processed within 2 business days. Estimated delivery is 3–7 business days after dispatch, depending on destination and carrier conditions.
Can I cancel an order?
Contact us as soon as possible. An order can normally be cancelled before fulfilment begins. If it has already shipped, the published return rules apply.
What is the return window?
Eligible items may be requested for return within 7 days of delivery, subject to the conditions in the Cancellation, Return and Refund Policy.
How are approved refunds paid?
Approved refunds are initiated to the original payment method. We will never ask for a UPI PIN, card PIN, password or one-time password to process a refund.
How do I raise an unresolved complaint?
Use the online form on the Grievance Officer page. A successful submission provides a reference number for follow-up.
Can an agent collect payment for my website order?
No. MANOHIT TESHNI MEDIA SOLUTIONS PRIVATE LIMITED is the merchant of record. Website orders must be paid only through the methods displayed at checkout.